GDPR Compliance

Last updated: September 29, 2026

Our Commitment to GDPR

Polar-plateau is committed to complying with the General Data Protection Regulation (GDPR) and protecting the privacy rights of individuals in the European Economic Area (EEA), even though we are based in Australia.

Legal Basis for Processing

We process personal data only when we have a legal basis to do so:

• Contractual necessity: Processing is necessary to fulfill our contract with you (order processing and delivery)
• Consent: You have given explicit consent for specific processing activities (marketing communications)
• Legitimate interests: Processing is necessary for our legitimate business interests (website analytics, fraud prevention)
• Legal obligation: Processing is required to comply with legal requirements

Your Rights Under GDPR

If you are a resident of the EEA, you have the following rights regarding your personal data:

Right to Access

You have the right to request access to the personal data we hold about you.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format.

Right to Object

You have the right to object to our processing of your personal data based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Order information: 7 years (for tax and accounting purposes)
• Marketing communications: until you unsubscribe or request deletion
• Website analytics: 26 months

International Data Transfers

Your personal data may be transferred to and processed in Australia. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Ensuring third-party service providers comply with GDPR requirements

Data Protection Officer

For GDPR-related inquiries, you may contact our data protection representative at:

Email: [email protected]

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within 30 days.

Right to Lodge a Complaint

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority in the EEA.

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Changes to This Policy

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about our GDPR compliance or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 142 Wellington Parade, East Melbourne VIC 3002, Australia